Shipment Information:
We will continue to process and ship the order within a few working days, and send order and shipping updates after receiving the order. We thank you for being a valuable customer, and thank you for your patience during this unprecedented time.
We have been working with carriers to plan for the expected surge in shipments this holiday season, but there will still be delays. Although we will always do our best to provide you with accurate delivery estimates, high shipments may cause these estimates to be delayed. In addition, transportation carriers may also experience lag in updating tracking information.
We use multiple delivery partners (including FedEx, UPS and USPS) to deliver our products.
Shipment Times:
PS. Since each country has its own customs rules and policies, it is important to comply with all laws and regulations of your destination. Please contact your local customs office for more information. In a few cases, the recipient of an international shipment may be subject to such import taxes, duties and fees, which will be levied once the shipment arrives in the recipient’s country/region. Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be.
To USA:
Processing time: 2-5 business days
Shipping time: 10-20 business days
To other countries:
Processing time: 2-5 business days
Shipping time: 10-30 business days
Do I need to pay for shipping to purchase products?
Free shipping on all items.
How to track my order in time?
After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in your account at XOCMO. Please allow 1-2 business days for tracking information to be available.
If the logistics information shows that the package has been signed for but not actually received, what should be done?
The following situations may arise
– If they don’t scan it correctly, it will show up the next day.
– If you live in an apartment, the courier may have accidentally left it at a neighbor’s house or at the front desk. Please check it.
-If you still can’t find the order, please email us [email protected] for help.
Who is responsible for the lost package and how?
We will resend you a new one or give you a full refund, provided that if you do not receive the package 60 days after it was sent. If this happens, please contact us at [email protected].