Return and Exchange Policy:

We accept a free full refund or exchange within 30 days of purchase. During this period, please contact us via email ([email protected]) and explain the reason for your refund or exchange. We will try our best to serve you.

*Please provide your PayPal account information to get a refund. Please be patient, because sometimes it may take a few days to process.

Within 30 days after purchase, we accept full refunds and exchanges. Please contact us via email ([email protected]) and explain the reason for your refund or exchange. We will do our best for you service. *In order to facilitate the refund, please provide your PayPal account information and wait patiently, usually it takes a few days to process.

We only support free full refunds or exchanges within 30 days of purchase. During this period, please contact us by email ([email protected]) with your reason for refund or exchange and we will do our best to accommodate your request, we will not issue refunds for returns after 30 days.

*Please provide your PayPal account information for the refund. This will take a few days to process, thank you for your patience.

We accept full refunds or exchanges within 30 days of purchase free of charge. During this period, please contact us via Email ([email protected]) and state your reason for refund or exchange, and we will try our best to accommodate you. *Please provide your PayPal account info for your refund. It will take a few days to process, thank you for your patient.

We can make a free full refund or exchange within 30 days after the order has been paid for. If necessary please contact us by email ([email protected]) and tell us the reason for your refund or exchange and we will do our best to accommodate your request, we will not issue a refund if the 30 days have passed.

*Please provide your PayPal account information for the refund. This will take a few days to process, thank you for your patience.

If you request to return a product and get a refund, who pays the shipping costs when returning it?

a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee. If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.

Return or Exchange Requirements:

• Before returning or exchange, please send us an email.
• Please provide the return tracking number of the receipt.
• Your items must be intact and without signs of depreciation.
• Keep the original packaging in the same condition as when it was received. Include all labels and boxes.
• An email with the original receipt and return tracking number is sent to [email protected]
•The item must be in its original state•The item must be in the original packaging with all labels.

Please Attention:

The website reserves the right to reject any returned products that do not comply with the return policy. We will send the rejected items back to the original shipping address. To avoid this situation, please contact our customer service team to resolve any questions or concerns about the goods you want to return. Please follow the steps in the email we sent you for returns and exchanges. After receiving and checking your return, we will notify you that we have received your returned item. We will also notify you to approve or reject your refund, and if the return policy is not violated, it may take up to 5 working days to process the refund. If the application is approved, then your refund will be processed.

If you haven’t received a refund yet:

– Please first recheck your financial institution account.

– Then contact your financial institution. There is usually some processing time before the refund is credited.

-Or contact our customer service staff to help you confirm the reason.

Our Company Information

Please fill in the following address

Return address: No.714, Annex 1, No.399 Jingkang Road, Jinjiang District, Chengdu, Sichuan Province

Phone: +13088726110

Zip Code: 610021

Our factory is located in China and items need to be returned to the factory. Please do not send the package back to the address on the package, as this is not our return address. The address on the package is the warehouse address of the logistics company we work with.