Do I need an account to place an order?
You don’t have to register an account, you can also place an order directly. Registering an account is to better track your order.
Do I have right to cancel or modify my order?
Yes, you can cancel and modify the order at any time within 24 hours. Please contact our customer service email which is [email protected]
What methods of payment are available?
PayPal is the best way we supported.
In what way will the purchase information and logistics information be distributed?
After the payment is successful, you will receive an email containing your receipt and tracking number.
What should I do if I continue to place additional orders after the purchase is completed?
Yes, as long as within 24 hours, you can add orders at will, on the premise of the same address. Please email us first at [email protected]
How fast are you processing orders?
After the order is paid, there is a waiting period of 2-5 business days for delivery.
When will I receive my package?
Usually, it takes 10-20 business days for an order to arrive at your address after it has been shipped.
Where do I track logistics information?
We will send you a tracking number to your email when your order has been successfully paid for. You can track the status of your order by logging into your XOCMO.COM account and clicking on “My Orders”.
Are duties and taxes included?
The prices you see are all inclusive of taxes, no additional taxes are required.
Under what circumstances support returns and exchanges?
Within 30 days of purchase, you can exchange or return the product for free without any reason. After this time, we do not accept any returns or exchanges. If you need to exchange or return an item, please contact us at [email protected] and explain why. *Please provide your PayPal account information to receive a refund. Please be patient as sometimes it may take a few days.
When will I receive my refund?
When we receive your returned package, we will inspect the parts according to the return policy approval process. After the inspection is completed, we will notify you by email whether the item is eligible for refund. If the conditions are met, the refund will be refunded via the original payment method within 5-7 working days. If you have any other questions, please feel free to contact us via [email protected].